MJ5 Collective — Shipping Policy

Last Updated: October 27, 2026

Thank you for shopping with MJ5 Collective! We are committed to processing and shipping your orders as efficiently as possible.

Order Processing

All orders are typically processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding weekends, federal holidays, and announced business closures.

Orders placed on weekends, holidays, or during scheduled closures will begin processing on the next business day.

Important: During school breaks, scheduled closures, periods of high order volume, or other circumstances affecting business operations, order processing times may be extended. Customers will be notified of significant delays when possible.

Processing time does not include shipping transit time.

Business Hours

Monday–Friday: 12:00 PM – 7:00 PM Central Time

Saturday & Sunday: Closed

Federal Holidays: Closed

Business hours and order processing times are subject to change during announced closures.

Shipping Locations

MJ5 Collective currently ships within the United States.

International shipping is not available at this time.

Shipping Carriers & Services

MJ5 Collective uses USPS and FedEx.

Available shipping services may include:

• USPS Ground Advantage

• USPS Priority Mail

• FedEx Ground

• FedEx Home Delivery

• FedEx Express Saver

• FedEx 2Day

Shipping options depend on the delivery destination, package characteristics, and product eligibility.

Not all services are available for every order.

Shipping Rates

Shipping rates are calculated at checkout based on the selected shipping service, package details, and delivery destination.

Customers are responsible for the shipping charges displayed at checkout.

Estimated Delivery Times

Delivery estimates are provided by the shipping carriers and are not guaranteed by MJ5 Collective.

Delivery times may vary due to weather conditions, holidays, carrier delays, and circumstances beyond our control.

Selecting expedited shipping does not eliminate our standard order processing period.

Fragrance Shipping Restrictions

Certain fragrances sold by MJ5 Collective contain alcohol and are subject to shipping restrictions.

Eligible fragrances are shipped through USPS Ground Advantage only, within permitted domestic shipping areas.

Express and air shipping services are not available for these products.

All fragrance shipments are subject to applicable carrier packaging, marking, and hazardous-material requirements.

Order Tracking

Once your order ships, you will receive a shipping confirmation containing tracking information through your provided email address or other supported notification method.

Tracking updates may take time to appear after the shipping carrier accepts your package.

Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information.

Please carefully review your shipping address before completing your purchase.

If you notice an error, contact MJ5 Collective immediately.

Address changes cannot be guaranteed once an order has been processed or shipped.

Lost, Delayed, or Damaged Packages

If your shipment is delayed, lost, missing, or arrives damaged, please contact MJ5 Collective with your order number and relevant details.

We will review the situation and assist with available carrier claims or other appropriate resolutions.

We are not responsible for delays outside our reasonable control. This does not limit any rights or remedies available under applicable law.

Local Pickup

Local pickup may be available at our designated Grand Prairie Safe Exchange pickup location.

Customers must wait until they receive confirmation that their order is ready for pickup.

Pickup instructions will be provided once the order has been prepared.

The designated pickup location is not a retail storefront and is not available for returns or unscheduled visits.

Final Sale Policy

ALL SALES ARE FINAL — NO RETURNS OR EXCHANGES.

MJ5 Collective does not accept returns or exchanges for change of mind, incorrect sizing, personal preference, or buyer's remorse.

Please review all product descriptions, photographs, sizes, and conditions before purchasing.

Damaged, incorrect, or missing merchandise will be reviewed in accordance with our Return & Refund Policy and applicable law.

Contact Information

MJ5 Collective

Email: mj5collectivedfw@gmail.com

Website: www.mj5collective.com

Customer Service Hours: Monday–Friday, 12:00 PM – 7:00 PM Central Time

Closed weekends, federal holidays, and announced business closures.